Frequently Asked Questions
Everything you need to know about your Thomson Carter experience.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
Are Thomson Carter products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
What is your return policy for beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, Thomson Carter ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.