Returns & Exchanges
At Thomson Carter, we want you to be completely satisfied with your luxury beauty experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unused and unopened products in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a return authorization.
Prepare Your Package
Carefully pack your items in their original, unopened luxury packaging to ensure they are protected during transit and include the provided packing slip.
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized courier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our quality control team inspects and approves the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing